FAQ | Frequently Asked Questions - MyHealthcare

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  • Yes, the app is available by the name “MH Doctor” for doctors on Play Store for android devices and on App Store for iOS devices. Patient app is also available by the name of “MyHealthcare” on Play Store for android devices and on App Store
    for iOS devices.

  • After installing the app, you are required to enter your registered mobile number and OTP to complete the authentication and access the app. Please refer the doctors’ user manual for details.

    • The patient app by the name “MyHealthcare” is available on Play Store for
      android users and on App Store for iOS users.
    • Hospital call centre team is also trained to inform the patients about MHVC.
    • Patients will also receive a link to download the app in each appointment
      confirmation SMS.
  • As of now, the platform is available only as android and iOS mobile app. All efforts are made to make a web version available as soon as possible.

  • MyHealthcare patient app has the provision to register a new patient or to add a family member by simple OTP based authentication.

  • You would explicitly ask the age of each patient, and if there is any doubt, seek age proof. Where the patient is a minor, after confirming the age, you will proceed with a virtual consultation only if the minor is consulting along-with an adult (guardian or relative) whose identity will also be ascertained by you. Please refer Virtual Consult Terms & Conditions for doctors for other details.

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