You would explicitly ask the age of each patient, and if there is any doubt, seek age proof. Where the patient is a minor, after confirming the age, you will proceed with a virtual consultation only if the minor is consulting along-with an adult (guardian or relative) whose identity will also be ascertained by you. Please refer Virtual Consult Terms & Conditions for doctors for other details.

You are free to modify the time slots as per your availability. The same must be communicated to the front office or call centre team

You may reach out to your front office or call-centre team to create the slots as per your preference as well as for blocking it for any reason.

A leeway of late consult is already conveyed to the patient in their appointment confirmation message to consider any emergency/ continuing task that the doctor might be busy with. If at all the delay is beyond that, you need to inform the hospital call-centre or respective front office team to communicate with the patients.

• Yes, you will receive a SMS reminder 15 min before appointment time.
• There is also  an in-app notification sent 15 minutes before to remind you of an upcoming appointment.

You are advised to inform the call-centre or front office team to block your schedule and manage the appointments booked for the slots being blocked.

Yes, using the “Book Appointment” feature you can book the appointment for your patients. Please refer the doctors’ user manual for details.

All efforts are made to make a provision for coordinators to book the appointment on behalf of a doctor as part of upcoming upgrades.

As of now, the app works on a Pay-Before-Use basis for all self-paying patients only.

Patient will receive a receipt over the email immediately after the consult is
completed by you on MHVC platform.

• If patient is booking the appointment from patient app, payment can be
  made online via payment gateway using credit card, debit card, net banking,
  UPI or eWallet.
• If the appointment is booked by call centre or by the doctor, a payment link
  is sent to the patient in SMS.
• The payment must be made within 30 minutes of booking the appointment,
  else the slot will be released.

Once the video consult has started, you cannot cancel the appointment. However, you can reach out to call centre and front office team in case you wish to refund the consult fee.

Unless you have hit the “Complete Appointment” button, you can always use the video call icon to call the patient as many times as required. Once the “Complete Appointment” button is clicked, patient cannot be called.

Patients have the provision to upload  documents and/or images for your reference before the consult starts.

Patient can upload more reports from the app before the consult, till the time
complete appointment button is clicked.

Prescription is sent to the patient via registered email and it can be accessed in their “My Prescription” section of the app as well.

Consult must be completed within 2 hours of appointment time. If missed, it will reflect as cancelled.

The app supports multiple document upload by patients; however, each document should not exceed 1MB in size.

yes, all past prescriptions done on MHVC can be accessed.

Yes, till the time “Complete appointment is clicked, you can go back and pick
another patient from “upcoming appointments” for initiating the consult.

• Referral should be advised as per of prescription. Patient has the choice to
  book a virtual consult for referred doctor to avail an online consult.
• Past prescriptions of the patient can be accessed.

On click to “Complete Appointment” button, prescription will automatically be
shared with patients via registered email id. It will also be uploaded in the app under “My Prescription” section for the patients.

Yes, MHVC platform support scanned signature. Please reach out to your front
office or call centre team for help.

At no point before, during or after the consult, patient will be able to see the
doctors’ mobile number. The video call made to the patient is a secure in-app call.

MHVC platform is tested for performance and speed. 3G and 4G connectivity should be enough to have a smooth video consult. Platform also allows doctors to switch the video off in case any network related challenges are faced.

If in your clinical / professional judgement, you feel the patient cannot be provided a diagnosis or medication basis the virtual consultation, you shall mention so in the prescription (which you shall maintain as part of each patient’s records) and inform the patient that he or she should visit a hospital or appropriate medical facility. Please note – COMPLETE CONSULT must be done for the patients to get the prescription with advice.

MHVC platform will continue as there is no guidelines to discontinue virtual consult platform depending on any disease outbreak.

Please refer Virtual Consult Terms & Conditions for doctors for details.

Yes, an acceptance of patient’s terms and conditions is taken before payment is made for virtual consult.

Yes, prescription typed in MHVC platform carries a standard disclaimer. However, if prescription is uploaded as image or document, the disclaimer is not provisioned.